Here are the answers to some of our Frequently-Asked-Questions. If you have any other questions, please reach us through our contact form or email us directly at info@pinelanedesigns.com and we will be happy to assist you.

Products & Packaging

How are my orders packaged?
Our Art Prints that are 8x10 inches or 8x12 inches and smaller are shipped flat in envelopes with a rigid support, and larger prints are shipped rolled in a hard case mailing tube. In all cases, the print is placed in a moisture resistant bag for protection.

Our ceramic products and all other products are protected with bubble wrap and shipped in a cardboard box.

There is a watermark on the Art Print Products, will I see them on my Prints?
No, you will not see them on your prints. All watermarks will be removed before printing. They are there for copyright purposes and to protect our products.

A gentle reminder that due to variations in monitor calibrations, colours of images on screen may sometimes vary from the actual print. The images in the shop are of a low resolution to prevent misuse.

Custom Orders

Do you take custom orders or requests?
Yes, we do. If you have a custom order or request, please share your thoughts or ideas through our custom order page, and we will be happy to work with you!

What is your return or exchange policy on custom orders?
Custom orders are non-refundable once your order is confirmed. For a full description of our return policies, please check the Shipping, Returns & Policies page.


What payment methods do you accept?
We accept all major Credit Cards or Pay Pal.

Do you accept international orders?
Yes, we ship internationally and have tried to offer the best shipping rates possible for our international customers.

If I have just sent an email or contacted you, when can I expect to hear back?
We will connect with you within 48 hours, if not sooner.


Is my transaction secure?
Security is of paramount importance to us. All transactions on our site are secured using up to 256-bit SSL encryption technology. This ensures that your information stays safe and cannot be read or intercepted as it passes through our payment portal.