FAQs


How are my orders packaged? 
Art Prints that are 8x12 inches and smaller are shipped flat in envelopes with a rigid support, and larger prints are shipped in a protective cardboard mailing tube to avoid any damages to the product during shipping. Every print is placed in a moisture-resistant bag for extra protection.
There is a watermark on the Print Products, will I see them on my Prints?
No, you will not see them on your prints. We will remove watermarks before printing the item. They are there for copyright purposes and to protect our products.
A gentle reminder that variations in monitor calibrations result in colours of images on screen sometimes varying from the actual print. The product images in the shop are of a low resolution to prevent misuse.
Do you take custom orders or requests?
Yes, we do. Let us know what you are looking for, and we will try our best to make it happen for you.
Do you offer wholesale?
Yes, we most definitely do. Let's chat.
Do you accept international orders?
Yes, we ship internationally and have tried to offer the best shipping rates for our international customers.
Payment Terms?
Order will be processed and shipped after payment has cleared. We accept all major credit cards and forms of payment. 
We are not responsible for any customs fees, or taxes levied on your international order. Orders shipped outside of Canada may incur such charges. We cannot estimate these charges. Any fees incurred after shipping or at delivery are the responsibility of the customer.  


If you have any other questions, please email us at pinelanedesign.com and we will be happy to assist you.