Shipping, Return & Policies

Shipping

Turnaround Time
The time required for us to prepare your order before the commencement of shipping is listed below:
For our Wall Decor Art Print orders kindly allow between 5-10 days for us to process your order before shipping.
Our Home Decor products that are in-stock products are ready to ship within 3 to 5 business days.
We start processing your order after the receipt of payment.

Standard Shipping Time
Domestic orders (within Canada): Estimated between 7-10 business days
United States orders: Estimated between 1-2 weeks
International Orders: Estimated between 2-5 weeks

Kindly note that the above estimates are guidelines depending on your geographical location/country. Sometimes packages may take a bit longer to arrive due to unforeseen circumstances like inclement weather, increased mail volume during the holiday season, customs clearance, etc.

Rushed orders and expedited shipping
Expedited shipping is available at check-out. It will show you the estimated days of arrival as well. Within Canada, estimated expedited shipping time is 3-4 business days.

Shipping Carrier
Major carriers are used to ship your orders within Canada and Internationally.

Shipping Notification
We will notify you through an email as soon as your order is shipped.

Return or Exchange Policy

Please contact us for any returns or exchanges on your orders within 15 days of delivery, and we will try our best to accommodate any situation. You can email us at info@pinelanedesigns.com to help us guide you through the process.

All orders must be unused and in their original condition and packaging to qualify for refunds and exchange. Customers are responsible for return shipping costs. On receipt of the returned item(s), either, we will revert the charges to you, or ship new item(s) of equal value to you.

Kindly note that initial shipping costs are non-refundable.

All custom orders are non-refundable once your order is confirmed.

Kindly note that initial shipping costs are non-refundable.

In case, your order arrives damaged, please reach out to us within 7 days of delivery at info@pinelanedesigns.com so we can resolve it for you.


Customs Duties and Charges

Orders shipped outside of Canada may incur additional charges towards customs duties or other charges levied by authorities. Such charges are not included in the shipping and will usually apply at the time of delivery. Since we are unable to determine these charges, should they occur, customers are responsible for the payment of these charges. Captivating Illustrations is not responsible for any additional charges or customs duties.

Returns will be not be accepted due to customs fees.

Packaging

Art Prints that are 8x10 inches or 8x12 inches and smaller are shipped flat in envelopes with a rigid support, and larger prints are shipped rolled in a hard case mailing tube. In all cases, the print is placed in a moisture resistant bag for protection.

Our ceramic products and all other products are protected with bubble wrap and shipped in a cardboard box.

Products

Art Prints are unmatted and unframed with a quarter inch white border on all sides and produced on an acid-free, archival, highly-quality art paper.

A gentle reminder that due to variations in monitor calibrations, colours of images on screen may sometimes vary from the actual print. The images in the shop are of a low resolution to prevent misuse. Any texture or blur on the image is intentional.

In the case of any hand-crafted ceramics or products, due to the nature of being hand-crafted, hand-made and hand-painted, each piece is unique and may slightly vary in appearance.

Copyright

All products and images that are displayed in the shop are the property of Pine Lane Designs. Purchase of product, photo or image does not transfer the rights for reproduction or resale, except under a wholesale or licensing agreement. Using them in any way without our permission is in direct violation of copyright laws.