Shipping & Return
All our products are made-to-order. Hence, this is the time required for us to prepare your package before the commencement of shipping. We try our very best to have your package shipped within 3 to 5 business days after the purchase and sometimes a maximum of 7 business days. Shipping/ Transit Time
Standard shipping and delivery time varies from place to place. Here is an estimation below:
Canada: 4-10 business days
United States: 7 to 14 business days
Outside North America: 2 to 3 weeks depending on your location.
All our orders are shipped via UPS and Canada Post and expedited shipping, if required, is available at checkout.
Kindly note that the above estimates are guidelines depending on your geographical location/country. Sometimes packages may take longer to arrive due to unforeseen circumstances like inclement weather, increased mail volume during the holiday season, customs clearance, etc. Customs Duties and Charges
Pine Lane Designs is not responsible for customs duties, or taxes levied on your international order. Orders shipped outside of Canada may incur such charges. Fees incurred after shipping or at delivery, should they occur, are the responsibility of the customer.
Returns will be not be accepted due to customs fees. Shipping Costs
Shipping cost will be shown at checkout after you have completed the address field.
Return or Exchange
We don't accept any returns or exchanges at this moment as every item you purchase on Pine Lane Design is made-to-order. If your item is damaged during shipping, we will replace it. We will send you a new item upon receiving a photo of the damaged one. Please contact us as soon as possible.
Please reach out to us at email@example.com for any concerns with your order, and we are happy to help.Packaging
Art Prints that are 8x12 inches and smaller are shipped flat in envelopes with a rigid support, and larger prints are shipped in a protective cardboard mailing tube to avoid any damages to the product during shipping. Every print is placed in a moisture-resistant bag for extra protection.